Data Deletion Instructions

Requesting deletion

You may request deletion of information associated with your WEDJAT account, workspace or client data by contacting our support team.

What to include

• Your WEDJAT account email address.
• The workspace or client name, if the request concerns a specific workspace or client.
• Whether you want deletion of your account, a specific client/workspace, uploaded assets, connected-platform data, or all eligible data associated with the request.

Verification

To protect users and client data, we may need to verify your identity and authority before completing a deletion request. A workspace member may not be authorized to request deletion of an entire organization or another user's account.

Disconnecting your own connected accounts

If you are the authorized brand owner, open the relevant brand's Connections area in WEDJAT and use Disconnect for a supported connected account. WEDJAT removes the connection credentials it has stored and stops future synchronization using those credentials. To revoke any remaining authorization granted at the platform provider, also use the provider's security or connected-app settings. Existing analytics and historical reports may remain until separately deleted.

Agency administrators can create client profiles and invite the client owner, but connecting or disconnecting the client's third-party accounts is reserved for the verified owner or an appropriately authorized representative. For help resolving ownership, removing agency access or transferring records, email support@wedjatapp.com from your verified account email.

Connected platforms

If you connected a third-party platform to WEDJAT, you may also revoke WEDJAT's authorization through that platform's account or app settings. Revoking authorization stops future authorized access but does not automatically delete information already stored in WEDJAT.

After a verified deletion request is completed, WEDJAT will remove eligible account, client, workspace, connection and analytics information from active systems, subject to data that must be retained for security, legal, fraud-prevention, dispute-resolution or backup purposes.

Files and assets

If your request includes uploaded files or brand assets, please identify the relevant client or workspace. Authorized workspace owners or administrators may also remove certain content directly through product features where available.

Processing time

We will review verified deletion requests as promptly as reasonably possible. Complex requests involving multiple workspaces, security verification or third-party platform records may take additional time.

Questions